CUSTOMER CARE
SUPPORT
Customer care lies at the foundation of a great boat ownership experience. At Cutwater Boats we strive to provide the best customer service in the recreational boating industry. It’s an endeavor that we’ve focused on since the first Cutwater Boat rolled out of the factory.
The Cutwater Boats customer service team is led by Kenny Marrs who has been with Fluid Motion for over 15 years. Kenny knows our boats inside and out and manages a team of ten skilled customer service professionals that are here to make sure your time on the water is comfortable and fun.
If you have a question for our customer service team, please use our contact form page.
PARTS ORDERING
We have a full-service parts department here at Cutwater Boats. If you need to order a part for your boat, please reach out to our parts department at:
253-839-5213 (ext 2)
FREQUENTLY ASKED QUESTIONS
A: Check the following first: engine battery switch is “ON”, shifter is in neutral, and the safety kill switch is properly inserted (outboard engines only).
A: This episode of As the Prop Turns covers the most common functions of the Garmin system (check video description for chapter markers and document downloads).
A: No. The Parallel switch or position is for use only when your main engine battery is too weak to start the motor by itself.
A: This episode of As the Prop Turns has a great overview of the tools that our customer service team recommends (check video description for chapter markers and document downloads).
A: We have a fully stocked parts department that can fulfill your order. Contact the parts department at parts@rangertugs.com.
A: 2 5/16".
A: The spare parts that you carry onboard will be different depending on the type of boating that you do and the type of engine that you have. The most common parts include items like filters, impeller, spare belt(s), potable water pump, macerator, fuses, electrical connectors, spare fluids, bilge pump, replacement bulbs, etc. This episode of As the Prop Turns has a detailed discussion and list of important spare parts for inboard and outboard engines (check video description for chapter markers and document downloads).
A: Yes, a drip from your packing gland is normal but it is possible for it to be dripping too much or too little. This episode of As the Prop Turns has information to check the adjustment of your packing gland (check video description for chapter markers and document downloads).
A: From the home screen select Info, Services, Search by Name.
A: Yes, select Info, Tides and Currents, Tides, Nearby Stations.
A: Depending on the model and year you will have a designated trim tab breaker on your DC panel. Check this first.